Coupons

From time to time Dragonfly Designs offers discount coupons to it's clients. Coupons are for merchandise (jewelry) only and may not be used to discount Beaded Birthdays, Bling Flings, Bead Bash party packages or tools and jewelry making supplies unless specifically noted.

Party or Event Cancellation policy

If parties are cancelled with three weeks or more advance notice a full refund  minus a 4% credit card processing fee is given. Parties cancelled with less than 3 weeks notice are given half refunds. We will make every effort to re-schedule your event.

Gift Certificates

Gift Certificates may be purchased in any dollar amount and do not expire. They may be used for the purchase of jewelry or to book Beaded Birthdays, classes, camps, parties or supplies.

Complimentary Gift Wrap

All Dragonfly Designs jewelry purchases come beautifully gift wrapped in an elegant pouch with a personalized gift card.

Special Orders

For clients who would like to see modifications of an item on our Web site, please email us at stacee@jewelrybydfly.com, and we will make every effort to accommodate the request. All special orders are considered a final sale and may not be returned or exchanged.

Gold Plate Information (for Vermeil Charms sold)

It is standard practice in the Fashion Press to refer to gold plate over sterling as Vermeil, to distinguish it from gold plate over base metal. This is a useful distinction. However, the Federal Trade Commission (FTC) defines Vermeil as 100 micro inches (2.5 microns) of plating over sterling silver. Most gold plated jewelry has a thin wash of as little as 1 micro inch. Our gold plate is 40 TIMES as thick, at 40 micro inches (1 micron). We find this thickness extremely durable and more affordable than the 100 micro inches mandated by the FTC to legally label products Vermeil. Therefore, we will refer to our products as Vermeil Style instead of Vermeil.

For our Vermeil Style gold plate, we use gem quality plating that is 40 micro inches (1 micron) thick and very, very reliable. Our regularly stocked gold plate has a satin finish with 24 karat color. The plating process uses 98.5% pure gold. There is a fine layer of Nickel between the silver and the gold to prevent the silver from migrating through the gold to the surface. The Nickel layer greatly increases the longevity and durability of the gold plate.

Shipping

Dragonfly Designs is pleased to offer complimentary shipping on all orders over $100.00. Most items will be shipped within 1-3 business days. Occasionally custom orders may take up to two weeks to ship. Regular shipping for orders under $100.00 is an $8.00 flat rate (regardless of the number of items or the weight of the package) to cover staff time, shipping supplies & postage.

Quality

Each piece of Dragonfly Designs jewelry is handmade and we pay careful attention to originality and craftsmanship. When viewing a piece, keep in mind that gemstones are natural minerals and variances in size, color and shape do occur.

Jewelry Care

We recommend cleaning Dragonfly Designs jewelry with a soft toothbrush and warm soapy water or polish with a polishing cloth. Avoid contact with harsh detergents and swimming in chlorinated water when wearing jewelry. Store jewelry in an airtight container, such as a plastic bag to help prevent tarnishing. You may also store jewelry in the box in which the jewelry was shipped as it contains treated cotton.

Sales Tax

Sales tax (currently 9.00 %) will be applied to all orders including Birthday Parties shipped within the state of California.

Repairs

Our stringing techniques are strong and resilient. At times, though, breaks can happen. We'll make repairs for the first year you own a piece. Please retain your sales receipt. Send the item, well-protected and insured, including any beads or gems that may have fallen off. We promise to return your piece, repaired, within 30 days. Sometimes the materials are not available to repair older or discontinued items so some substitutions may be made.

Returns and Exchanges

We want you to love your jewelry or supplies. However, if you are unsatisfied with your purchase for any reason, please email us at stacee@jewelrybydfly.com to arrange for an exchange or refund. You must obtain a Return Authorization number from us and enclose it with the return. We will be happy to accept unworn/unused/unopened merchandise for exchange or refund within 14 days of purchase. Our customers will assume mailing costs and responsibility for the package upon return. Shipping is non-refundable, and items that have been worn, damaged, or custom ordered are not eligible for return.

Dragonfly Designs

Attn: Returns
55 Nursery Way
South San Francisco, CA 94080